Privacy Policy

HaruBowl Privacy Policy

Last Updated: 17 September 2024

Introduction

HaruBowl is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you engage with our website and services, in compliance with the Privacy Act 1988 (Cth) and other applicable privacy laws.

By visiting HaruBowl.com or using our services, you agree to the terms of this Privacy Policy. We recommend you review this document regularly, as it may be updated from time to time.

1. What Personal Information We Collect

We collect personal information necessary to provide our services, which may include:

• Contact Information: Full name, email address, phone number, billing and shipping address.
• Order Information: Information related to product purchases, including payment details (such as credit card information), order history, and account preferences.
• Device Information: Automatically collected data including your IP address, browser type, operating system, referring websites, and access times.
• Pet Information: Details about your pet, such as their name, breed, and preferences, for customizing our eco-friendly pet products.
• Usage Information: Data collected via cookies and similar technologies when you browse our website, such as the pages you view and how you interact with our website.

We do not collect personal information from children under the age of 16.

2. How We Collect Personal Information

We collect information from you in several ways, including:

• Directly from You: When you place an order, create an account, subscribe to our newsletter, or contact us via email or phone.
• Automatically: Through cookies, log files, and web beacons when you browse our website. These technologies help us improve your user experience by tracking website functionality and preferences.
• From Third Parties: If you use a third-party service, such as Google or Facebook, to log in or make a purchase, we may collect information from those services according to their privacy policies.

3. Use of Personal Information

We use your personal information to:

• Process and Fulfill Orders: Ensuring your orders are processed efficiently, including payment processing and shipping.
• Improve Services: Analyze website usage data to optimize user experience and product offerings.
• Communicate with You: Provide updates on orders, respond to inquiries, send promotional offers (where consented), and share new product launches.
• Marketing: Send you tailored advertisements and promotions if you have opted into marketing communications. You may opt out at any time by clicking the unsubscribe link in our emails.
• Compliance and Legal Obligations: Ensure compliance with laws and regulations, including fraud prevention.

4. Sharing of Personal Information

We may share your personal information with trusted third parties, including:

• Payment Processors: To process payments securely. We use PCI DSS-compliant payment gateways, and your payment details are not stored on our servers.
• Logistics Providers: To fulfill and deliver your orders.
• Marketing and Analytics Partners: For improving the effectiveness of our advertising campaigns.
• Legal Authorities: When required by law or to protect the rights and safety of HaruBowl and its users.

We do not sell your personal information to third parties.

5. Cookies and Online Tracking

Our website uses cookies to collect information about your browsing activities. This data helps us understand how users interact with our site and improve functionality. You can disable cookies through your browser settings, though this may affect certain website features.

We also use cookies for interest-based advertising, allowing us to show you ads that are relevant to your interests.

For more information, see our Cookies Policy.

6. Security of Your Personal Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, firewalls, and secure payment processing methods. While we strive to protect your data, please be aware that no system is completely secure, and the transmission of information over the Internet carries some risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When no longer needed, we will securely destroy or de-identify your information.

8. Your Rights and Choices

You have the right to:

• Access and Correct: Request access to the personal information we hold about you or request corrections if the information is inaccurate.
• Delete: Request the deletion of your personal information, subject to any legal obligations we have to retain it.
• Withdraw Consent: If you have provided consent for us to use your information for marketing purposes, you may withdraw it at any time.
• Complain: If you believe we have breached your privacy rights, you may lodge a complaint with us, and we will respond promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Please check back regularly to stay informed.

10. Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

• Email: support@harubowl.com
• Address: [Company Address]
• Phone: [Phone Number]